Strategic Account Manager

Summary

Join Mitratech, a global technology partner for corporate legal, immigration, HR, and compliance teams, and support our valued customers. In this role, you will gain in-depth understanding of customer operations, goals, and challenges to help them maximize their Mitratech investment. You will build account plans focusing on mutual success and customer value, manage a portfolio of renewals, and develop a strong sales pipeline. You will also assist leadership in forecasting, conduct value-based reviews, and collaborate with other departments to ensure a world-class customer experience. This position requires strong communication, project management, and problem-solving skills, along with proficiency in Salesforce and MS/Google Office applications. Mitratech values diversity and is an equal opportunity employer.

Requirements

• Bachelor's Degree; or equivalent experience
• A minimum of 4 years of sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and in a team environment
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in Salesforce and all MS Office & Google Office applications
• Ability to travel to key customer & company events

Responsibilities

• Representing Mitratech our most strategic customers through regular, positive, and professional communication
• Build account plans on top customers that focus on mutual-success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Managing a portfolio of renewals with the expectation of expanding the base portfolio through negotiating multi-year renewals, annual price increases, and expansion opportunities, as well as identifying cross sell leads across the Mitratech portfolio
• Assist leadership in building and maintaining a retention and new revenue forecast
• Conduct quarterly value-based reviews and discussions with top customers
• Work with other customer-impacting departments to ensure our customers have a world class and successful experience with all Mitratech’s solutions
• Keep up to date knowledge of the industry, as well as the competitive posture of the company