Strategic Account Manager

Summary

Join Livestorm's Account Management team as a key player in expanding our market leadership in video communication. You will be responsible for maintaining and growing existing business, partnering with key accounts, and setting the tone for our sales organization. This role involves building strong customer relationships, nurturing accounts, developing strategic plans for upselling and cross-selling, and exceeding sales quotas. You will collaborate closely with various teams and leverage partner relationships to drive maximum value and success. We are a remote-first company, offering flexibility and the opportunity to work with a talented team across multiple countries. The ideal candidate will have proven experience in account management, sales, and a customer-centric approach.

Requirements

• Experience in Account Management / Customer Success and Sales
• High-performance mentality and consistency in over achievement
• Fluency in French and English
• Proven track record engaging in value-based customer-centric conversations, and leading a defined enterprise sales process
• You have a track record of identifying and executing on upsell opportunities in existing deals
• You’re organized, rigorous, and adaptable to an ever-evolving process and team
• The ability to demonstrate a strong aptitude for both selling and building lasting relationships with customers
• Strong business acumen and comfort with presenting to, and establishing relationships with, senior-level executives in Strategic companies
• Technologically savvy and ability to learn and demonstrate new technology fast
• The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
• Exceptional verbal and written communications skills
• Love putting the customer at the center of your day

Responsibilities

• Build relationships with Livestorm's customers ensuring revenue growth and customer retention
• Work closely with our CSM Team to manage your customer portfolio, and understand their KPIs and challenges
• Nurture and expand existing accounts
• Develop strategic territory plans to outline opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
• Build, maintain and convert pipeline
• Grow business through rigorous business management execution
• Develop and maintain positive relationships to top-decision-makers at C-levels
• Coordinate multi-functional team to sign multi-years strategic agreements
• Meet core KPI's around pipeline coverage progression, forecast, meetings, and general activity
• Develop and use Partner ecosystem relationships to accelerate growth
• Meet and exceed quota

Preferred Qualifications

Self-motivation, Hustle, a Strong work ethic, and Ownership

Benefits

Remote work, flexible hours