Strategic Account Manager

Summary

Join Mitratech, a team of technocrats building world-class products for Fortune 100 companies. This role focuses on managing key client relationships, building strategic account plans, and achieving sales and revenue targets. You will develop expert knowledge of Mitratech's software and conduct presentations. Success requires strong communication, problem-solving, and time management skills. The position involves up to 25% travel. Mitratech values diversity and is an equal opportunity employer.

Requirements

• Bachelor's Degree; or equivalent experience
• A minimum of 5 years of sales and/or account management experience
• Customer-driven personality with the ability to initiate, establish, and nurture meaningful business relationships over the phone and in person
• High energy with the ability to manage multiple competing priorities, with strong project, organizational, problem-solving and time management skills
• Capable of working independently with minimal supervision and a in a team environment
• Highly effective communication skills that convey professionalism in all written, verbal and in-person meetings
• Interest and passion for staying on top of industry trends and best practices; up for continuously taking on new challenges
• Proficiency in all MS Office applications, with strong knowledge of PowerPoint preferred
• Travel - Up to 25%

Responsibilities

• Manage key client relationships with particular focus on building strong relationships, retaining current client revenue, and generating additional revenue
• Build strategic account plans that focus on mutual-success and customer value
• Develop a strong pipeline and reach annual sales and revenue retention targets
• Assist leadership in building and maintaining a retention and new revenue forecast
• Develop an expert-level of knowledge for all Mitratech’s Software applications and modules
• Conduct value-based, strategic presentations and lead product demonstrations
• Handle customer calls and inquiries in a prompt and courteous manner as well as generate customer renewal, upsell, and cross-sell quotes
• Work with other client-facing departments to ensure our clients have a world class and successful experience with all Mitratech’s solutions
• Keep up to date knowledge of the industry, as well as the competitive posture of the company