Strategic Account Manager

Summary

Join Sertifi, a leading technology company, as a Strategic Account Manager! You will manage existing customer accounts, sell add-on products and services, and contribute to the team's annual quota. This role requires strong presentation skills, hospitality and solution selling experience, and a proven track record of exceeding sales quotas. You will work closely with various teams to analyze usage, build customer relationships, and provide tailored presentations. Based in Chicago or a Sertifi-approved remote state, this position offers a competitive salary, commission, and excellent benefits.

Requirements

• Hospitality and solution selling experience required
• 3-5 years of hospitality/consultative software sales experience and/or equivalent experience
• Sales experience with proven track record of hitting or exceeding annual quota
• Strong presentation skills with the ability to conduct sales presentations with an emphasis on showing value
• General experience with Windows, MS Office software and Salesforce
• Ability to learn technical details regarding hospitality software, third party software products offered by the Company and vendor partners
• Ability to work well individually or as part of a team
• Customer focused mentality with a strong desire to provide outstanding account management and customer service
• Excellent organizational skills
• The ability to communicate both written and verbally in a professional and courteous manner
• Willingness to continually grow and enhance your own skills
• Ability to travel when necessary for Sales meetings, Industry Conferences, etc
• Proficient at working independently and have a home office (if necessary)
• Ability to negotiate skillfully in tough situations with both internal and external groups

Responsibilities

• Prepare and maintain an Strategic Account Manager Sales Plan, identifying key products and enterprise customers to target for those products within their assigned accounts
• Contribute to Team’s MRR Annual Quota by closing opportunities directly sold by you, with the goal of $12-15K, year one
• Identify business opportunities through industry/account research, qualification and discovery to establish customers’ needs and key drivers as it relates to Sertifi’s Electronic Agreement Platform for hospitality and travel
• Work closely with Sertifi’s VP/Directors, Account Executives, and the Customer Success Team to analyze usage and effectiveness of Sertifi solutions within existing customer accounts
• Build relationships with customers to earn trust and position our products as a solution sale that meets the customer’s determined strategic needs and goals
• Provide tailored presentations that showcase our value proposition, product differentiators and meet the specific key drivers required to support our existing customers and offer add-on solutions to support their business further
• Maintain existing client relationships by offering continued guidance, recommendations and best practices based on Industry expertise and Sertifi’s best practices
• Stay up to date with Industry trends, market activities and competitor products
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and participating in professional societies
• Recognize trends in the hospitality and travel markets and with our customers utilizing Sertifi products
• Be fully knowledgeable of competitive activities, and regularly communicate information to the sales and management team
• Demonstrate knowledge of account management, and the processes and procedures specific to each managing existing customer accounts: identification of strategic objectives for each account, areas of concern, business drivers, etc
• Manage changes in ownership or management at the Corporate and Property level for existing accounts
• Effectively demonstrate all Sertifi Products, conduct webinars and product training
• Maintain a clean and accurate pipeline in Salesforce.com that provides management with detailed forecasts that will demonstrate how you will meet your sales objectives
• Set proper expectations with customers and prospects regarding our solutions, installation/training procedures and ongoing support

Benefits

• Competitive salary
• Unlimited PTO
• Medical/dental/vision insurance
• Short-term and long-term disability insurance
• 401k with 4% match
• Paid parental leave
• Life insurance
• Pre-tax Transit Benefit Program