Strategic Account Manager

Summary

Join NationsBenefits, a rapidly growing healthcare Fintech company, as a Client Services Manager! In this role, you will be the primary contact for health plan partners, ensuring seamless program delivery and client satisfaction. You will manage client relationships, monitor program performance, and collaborate with internal teams to resolve issues and identify growth opportunities. This position requires 3-5 years of experience in client services or account management within healthcare, strong communication skills, and proficiency in Microsoft Office Suite. The role offers opportunities for career advancement and is open to remote and hybrid work in the Miami Metropolitan Area.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Management, Data Analytics, or a related field
• 3-5 years of experience in client services, account management, or program management, preferably within healthcare, insurance, or a managed care organization
• Prior experience managing client relationships and driving program performance in a fast-paced environment
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
• Ability to navigate and interpret data within client portals, reporting dashboards, and CRM systems
• Strong organizational and time management skills with the ability to manage multiple priorities
• Excellent communication and presentation skills, capable of engaging with senior-level clients and internal stakeholders
• Ability to work both independently and collaboratively in a cross-functional team environment
• Client-focused with a commitment to delivering high-quality results

Responsibilities

• Serve as the day-to-day contact for assigned health plan partners, managing client relationships and ensuring expectations are met and exceeded
• Develop a deep understanding of client benefit programs and ensure proper execution across all departments
• Lead regular client check-ins, performance reviews, and status updates to foster strong partnerships
• Monitor and oversee the operational performance of client programs, ensuring accurate and timely delivery of benefits, reporting, and member communications
• Collaborate with internal teams, including Operations, Product, IT, and Finance, to troubleshoot and resolve client concerns efficiently
• Track and manage all client deliverables, ensuring adherence to timelines and contractual obligations
• Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience
• Maintain accurate documentation of client program details, processes, and system configurations in Confluence
• Identify opportunities to enhance operational processes, reduce inefficiencies, and improve the overall client and member experience
• Collaborate with Client Services leadership and Sales teams to identify cross-sell and upsell opportunities for additional NationsBenefits products and services
• Assist in developing client expansion materials, sales presentations, and proposals
• Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables
• Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution
• Analyze client program performance data, identify trends, and provide actionable insights to improve member engagement and utilization
• Prepare and present Monthly Reports, Quarterly Business Reviews (QBRs), and ad hoc client performance analyses

Preferred Qualifications

• Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI)
• Familiarity with JIRA, Confluence, or other project management tools

Benefits

Open to remote & hybrid in the Miami Metropolitan Area