Strategic Account Manager

Summary

Join Rewards Network as a Strategic Account Manager and become the primary point of contact for existing restaurant clients within a defined region. You will be responsible for client satisfaction, retention, contract renewals, and upselling opportunities. This role involves regular client meetings, reviewing reports, addressing concerns, and ensuring smooth onboarding to the RN platform. You will collaborate with Account Executives, utilize business intelligence reporting tools, and spend significant time visiting clients in the field. Success in this role requires strong account management experience, excellent communication skills, and proficiency in using CRM systems and Microsoft Office Suite. Rewards Network offers a competitive salary, bonus incentives, comprehensive benefits, and a virtual work environment.

Requirements

• High school diploma or general education diploma (GED) and 5 years of related Account Management experience; or Associates degree and 2 years of related Account Management experience required
• Previous Account Management, Customer/Client service experience is required
• Previous experience delivering client service with a focus on high-touch customer service; strong interpersonal, written and verbal communication skills required
• Experience using a CRM system such as Salesforce
• Technical proficiency with MS Excel, Word, PowerPoint, and Outlook
• Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills and ability to explain complex reporting in terms that others can understand; serve as an expert to the client on data analytics
• Solid teamwork, judgment, presentation, mathematical and decision-making skills
• Attention to detail and excellent organization skills along with self-motivation
• Self-motivated and able to thrive in a results-driven environment
• Ability to work independently and respond with flexibility
• Willingness to spend considerable time in the field each week, meeting with existing restaurant/club/bar clients
• Valid driver’s license and reliable vehicle required

Responsibilities

• Collaborate with Account Executives to identify accounts slated for renewal and opportunities for upsell
• Consistent and effective management of current clients to reduce attrition
• Conduct welcome appointments, engage with clients first hand, ensure a smooth onboarding to RN’s platform
• Contact existing clients to qualify them for merchant cash advance products, meeting monthly targets
• Build meaningful relationships with Account Executives to help retain, renew, and/or upsell clients
• Confirm business information provided and viewed on our websites is accurate and up-to-date, working with our internal Client Content team to resolve issues
• Review business intelligence reporting tools and provide insights and implications to clients as well as consult on possible solutions/ideas to grow their business or address challenges
• Spend significant time in the field within assigned geography, visiting with at least 12 restaurants/clubs/bars per week for business review meetings

Preferred Qualifications

• Bachelors Degree strongly preferred
• AS400 system preferred but not required

Benefits

• Competitive base salary, monthly bonus incentive and eligibility for additional prizes for winners of sales contests and annual President’s Club
• Sales Academy – We provide in-depth training for our new hires to learn as a group
• Virtual work environment including all necessary technology (cell phone & laptop) to excel in a remote capacity
• Competitive Paid Time Off and company holidays
• Generous dining reimbursement when you dine with our restaurant clients
• 401(k) plan with a company match
• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
• Partnership with Rx n Go, offering certain prescriptions for free
• Two dental plan options and a vision plan
• Flexible Spending Accounts and a pre-tax commuter benefit program
• Accident, Critical Illness, and Hospital Indemnity Insurance Plans
• Short Term and Long-Term disability
• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
• Employee Life Assistance Program