Remote Strategic Account Manager

Summary

The job is for an Account Manager and Solution Architect at a financial crime prevention company called Sardine. The role involves managing customers, understanding the product and technology, translating complex problems into simple solutions, and providing strategic analysis. The ideal candidate should have 5+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team with previous compliance, fraud, payments, fintech, or AML/KYC experience.

Requirements

• You've 5+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team
• Previous compliance, fraud, payments, fintech, or AML/KYC experience (MUST)
• You understand how customers would integrate API (Prior work experience with a B2B company)
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You've working knowledge of SQL and can write basic analysis query
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You've previous customer-facing experience, preferably with a technical product
• You constantly think about ways to improve processes

Benefits

• Generous compensation in cash and equity
• 7-years for post-termination option exercise (vs. standard 90 days)
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory