Strategic Account Manager

Summary

Join Sardine's world-class customer success team as an Account Manager and Solution Architect hybrid. You will be the primary point of contact for customers, maximizing their ROI by leveraging Sardine's fraud prevention and AML compliance platform. This role requires strong analytical skills, technical understanding, and experience in account management or customer success within a B2B fintech environment. You will translate complex technical solutions into actionable plans, build relationships with clients, and collaborate with internal teams. The position offers a competitive salary, equity, and a remote-first work culture with flexible paid time off. Sardine is a rapidly growing company with a commitment to employee well-being and professional development.

Requirements

• Have 5+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architect team
• Have Previous compliance, fintech, or AML/KYC experience
• Have prior work experience with a B2B company - Understand how customers would integrate API
• Have a technical degree or a technical working background
• Possess analytical skills that are second to none; excel at number crunching and drawing insights
• Have working knowledge of SQL and can write basic analysis query
• Be capable of translating complex strategies into actionable processes and outcomes
• Be a natural at building relationships and collaborating with others
• Have strong presentation skills for both virtual and in-person meetings with various stakeholders
• Have previous customer-facing experience, preferably with a technical product
• Be an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
• Constantly think about ways to improve processes

Responsibilities

• Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

Preferred Qualifications

Love making customers more efficient as much as we do!

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off, Year-end break, Self care days off
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory