Remote Strategic Account Manager

Summary

Join Woolf, a fast-growing startup revolutionizing higher education, as a Strategic Account Manager! This fully remote role focuses on driving revenue growth with innovative education organizations across Europe. You will build and nurture relationships with senior leadership, providing strategic guidance on utilizing Woolf's platform. The ideal candidate possesses 5-7 years of B2B sales experience with complex products, a proven ability to upsell, and thrives in a startup environment. This position offers a competitive salary, uncapped performance incentives, flexible PTO, and remote work.

Requirements

• Bachelor’s degree required
• 5-7 years of experience in Customer Success or B2B Sales roles, ideally working with complex, technical products
• Proven success in upselling to SMB or Mid-Market clients
• Demonstrated ability to thrive in an early-stage startup environment with minimal direction, balancing speed with high-quality output
• Strong familiarity with CRM tools (Salesforce experience preferred)
• Highly self-motivated, with strong organizational, time management, and prioritization skills
• A proven ability to quickly learn new tools and adapt to new challenges, combined with a growth mindset
• Excellent written and verbal communication skills with the ability to engage and influence stakeholders at all levels
• A competitive, results-driven attitude, paired with a collaborative, team-oriented approach
• Positive, enthusiastic attitude, with a passion for education and the future of learning

Responsibilities

• Drive revenue growth across existing partners in Europe
• Identify growth opportunities for your partners (e.g. stacking educational content into a new degree pathway)
• Upsell Woolf growth tooling
• Understand highly technical software tools and how they can bring value in launching major new commercial opportunities, including degrees, back accreditation, and channel partnership sales
• Serve as the primary point of contact for a portfolio of customers, providing ongoing support and building long-term relationships
• Engage in strategic conversations with partners to understand their evolving needs, identify new opportunities, and maximize value from Woolf’s platform
• Collaborate closely with the Customer Operations Team to respond to partner inquiries and ensure timely and effective solutions
• Develop and maintain quarterly account plans, conduct frequent partner meetings to review performance, and create action plans for growth
• Proactively educate partners on Woolf’s product features, ensuring they are equipped to leverage our platform to its full potential
• Be a responsive resource ("a Slack away") for partners' sales teams, enabling them to effectively position and sell Woolf’s products
• Contribute to ongoing refinement of Woolf’s sales strategies and operational processes, helping to build a scalable sales infrastructure
• Collaborate with cross-functional teams to ensure customer success, drive retention, and support long-term growth

Preferred Qualifications

Advanced degree

Benefits

• Annual Compensation: US$60,000 to US$90,000 base (plus uncapped Performance Incentives)
• Flexible PTO and working hours
• Work from Home
• Laptop