Strategic Operations Business Analyst

Summary

Join Keller Postman as a Strategic Operations Business Analyst and contribute to the firm's success by building Sigma reports and providing actionable insights for strategic decision-making. You will analyze client data, forecast workup volume, and assess team productivity. This remote position requires Central Time adherence and offers a salary of $90,000-$110,000 plus a discretionary bonus and benefits. The ideal candidate possesses strong data analytics skills, collaborates effectively with legal and operational teams, and translates complex data into actionable insights. Your work will directly impact case quality evaluation and strategic planning. This role involves designing, building, and maintaining Sigma Computing reports and dashboards.

Requirements

• Bachelor’s degree in Data Analytics, Business, Computer Science, or a related field
• 2+ years of experience in a data analysis, business intelligence, or reporting role
• Strong experience with Sigma Computing or a similar cloud-based BI tool (Sigma preferred)
• Proficiency in SQL and comfort working with relational databases and cloud data platforms (e.g., Snowflake, BigQuery)
• Ability to analyze and interpret large datasets, and effectively communicate findings to non-technical stakeholders
• Excellent attention to detail and problem-solving skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

Responsibilities

• Design, build, and maintain dynamic Sigma Computing reports and dashboards to support leadership, case management, and legal operations teams
• Analyze client workup data to identify trends and drivers of case quality and successful outcomes
• Develop predictive models to forecast the number of clients likely to proceed through the case workup process
• Conduct productivity analyses to evaluate case management team performance and identify areas for operational improvement
• Translate complex data into actionable insights to drive strategic planning and daily decision-making
• Work with cross-functional teams to understand reporting needs and develop scalable solutions
• Ensure accuracy, integrity, and reliability of data used in reports and analyses
• Document data definitions, methodologies, and reporting standards to support consistency and clarity across the organization
• Collaborate with data engineering and IT to enhance data sources and improve reporting infrastructure
• Other duties as assigned

Preferred Qualifications

• Experience working in a mass torts or plaintiff-side law firm environment
• Familiarity with legal operations workflows, particularly client intake, case workup, and litigation pipelines
• Understanding of predictive modeling concepts and productivity metrics
• Proficiency with Excel and other visualization or analytics tools (e.g., Tableau, Power BI)
• Experience with Salesforce reporting tools and features

Benefits

• Discretionary bonus
• Benefits