Strategic Operations Manager, Organization Excellence Manager

Summary

Join Stripe's Strategic Operations – Organizational Excellence team as a strategic problem solver and operator. You will partner with various teams to design and implement impactful changes. Lead cross-functional initiatives to transform how Stripe operates, collaborating with senior leaders to address scaling challenges and develop new programs. Design and refine business systems and workflows to enhance efficiency and connectivity. Develop data-driven insights to improve decision-making and contribute to company-wide strategy. Champion operational excellence and foster a culture of continuous improvement. This role requires significant experience in strategy, operations, or product strategy within a fast-paced tech environment.

Requirements

• 8+ years of experience in strategy, business operations, product strategy or people strategy at a consulting or tech company
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Critical thinking and first-principles thinking (e.g., ability to question how we are working rather than simply executing), and the ability to zoom out to the most important questions
• Passion for digging deep into data and problem-solving
• Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
• Excellent written and verbal communication with the the ability to collaborate with leaders across different teams, such as partnerships, product, engineering, and sales
• Demonstrated ability to influence without authority
• Good balance of business and technical acumen
• Ability to execute with minimal guidance, and in context with a high degree of ambiguity

Responsibilities

• Lead strategic, cross-functional initiatives that transform and improve how we work across all of Stripe
• Partner with senior leaders to address scaling challenges, implement operational changes, and incubate new programs to enable Stripe’s next phase of growth
• Design and refine business systems, workflows, and processes to boost Stripe’s efficiency and connectivity
• Develop insights through analysis and research, equipping teams and leaders to make better, faster decisions
• Contribute to company-wide goal-setting and strategy planning
• Champion operational excellence by introducing innovative ways to operate and fostering a culture of continuous improvement

Preferred Qualifications

• Payments ecosystem, or experience in finance or fintech is a plus
• Experience facilitating large meetings with a strong focus on goals and outcomes
• Ability to build trust and partner with senior leaders and CXOs
• Experience driving creative solutions with and effectively informing the roadmap of cross-functional teams