Strategy And Operations Manager

Summary

Join Whatnot, a rapidly growing livestream shopping platform, as a Commerce Strategy & Operations Manager. You will act as a general manager for a core segment of the Trust and Risk Organization, partnering with various teams to achieve business goals. Responsibilities include developing OKRs, identifying process inefficiencies, analyzing data, negotiating contracts, and managing vendor performance. The ideal candidate possesses a Bachelor's degree (MBA preferred), 5-8+ years of experience in strategy and operations, strong analytical and leadership skills, and proficiency in data analysis tools. Whatnot offers a competitive salary, comprehensive benefits, and a flexible work environment.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• 5-8+ years of experience in strategy and operations roles (eg consulting, finance, GM, Operations)
• Excellent problem solver - you bring structure where there is ambiguity
• Proficient in data analysis and reporting tools
• Exceptional leadership and team management skills
• Strong communication and interpersonal skills
• Project management skills, with the ability to handle multiple projects simultaneously
• Ability to think strategically and execute methodically

Responsibilities

• Act as a general manager for a core segment of the Trust and Risk Organization, partnering closely with operations, product, analytics, and engineering to deliver tangible results for the business
• Develop and own OKRs for your space
• Identify inefficiencies in processes and implement improvements to enhance productivity/reduce costs
• Analyze data to provide insights and recommendations
• Negotiate contracts and manage vendor performance to ensure quality and cost-effectiveness

Preferred Qualifications

• Experience with SQL and analytics tools like Looker, Sigma, Hex
• MBA

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence