Strategic Solutions Consultant

Summary

Join Hootsuite as a Strategic Solutions Consultant for a 12-month contract, leveraging your technical and subject matter expertise to support organizations across various sectors. You will collaborate with sales and success teams, lead discovery sessions, and deliver compelling presentations to showcase Hootsuite and Talkwalker solutions. This role involves managing customer trials, facilitating workshops, and acting as a trusted advisor on social and listening strategies. You will also contribute to the creation of successful proposals and share learnings with the regional team. The position offers a flexible work arrangement, allowing for remote work or a hybrid model within Canada. The estimated start date is September 8th, 2025.

Requirements

• 2-3 years of Solutions Consulting, 2-3 years consulting, or 4-5 years social/agency experience
• College or university degree/diploma (or have equivalent industry experience)
• An aptitude for explaining how solutions work, why people need them, and the business value they will provide
• Understands and can articulate our most common social use cases in marketing, social selling, advocacy and service
• Experience in communicating project plans to potential customers
• Experience of solution selling and consultative selling approaches
• Clear, concise, and creative presentation skills with competence in storytelling, and the ability to focus on the business value of the solution
• Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Creativity and Innovation: Seeks new and better ways of doing things, generates original and imaginative ideas, products, or solutions
• Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs
• Decision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects
• Self Development: Is personally committed to, and actively works to continuously improve

Responsibilities

• Partner with Sales and Success teams to plan opportunity and account strategy, establishing Hootsuite and Talkwalker as the solution and partner of choice and contributing to personal, sub-regional and regional targets
• Contribute to the creation of successful proposals by answering questions about our solutions and how they fit with customer requirements
• Lead discovery sessions with practitioners and team leaders to uncover key requirements, challenges and opportunities in their organization
• Deliver concise, compelling, value-based presentations and product demos, typically up to social media leader level
• Use creative tools and techniques such as storytelling, whiteboarding and multimedia to present solutions in a compelling, simple and memorable manner
• Manage trials with customers and prospects to help them see the value of Hootsuite and Talkwalker as a partner
• Facilitate and co-facilitate customer workshops to surface the deeper business value of our partnership
• Act as a trusted advisor to social practitioners and team leads on social and listening strategy and the product mix that will best support their strategy
• Share and document learnings from experiences, training and external sources with the regional Solutions & Innovation team to improve value delivery and customer adoption
• Enable counterparts in Sales and Success on our product and ecosystem during onboarding programmes and when warranted by major product releases

Preferred Qualifications

• Industry knowledge in one or more of our key markets (Financial Services, Government, Higher Ed, Travel/Hospitality/Tourism, Healthcare) is desirable
• Knowledge of related technologies outside of our ecosystem such as media production, adtech, martech

Benefits

In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model