Student Advisor

Summary

Join Think Academy US as a Student Advisor and engage with parents via Facebook and WhatsApp, providing high-quality consultation and guiding them towards booking a free academic evaluation. This remote, full-time position (40 hours/week) pays $18-$22/hour and offers flexible hours. Responsibilities include communicating with parents, responding to leads, re-engaging inactive users, collecting feedback, and collaborating with marketing teams. A bachelor's degree and strong communication skills are required, while fluency in additional languages (Hindi, Tamil, Telugu) is preferred. Benefits include performance-based bonuses, comprehensive training, growth opportunities, and health, vision, and dental insurance (if eligible).

Requirements

• Bachelor’s degree or above, with strong communication and logical reasoning skills
• Fluency in English is required and professional working proficiency in additional languages such as Hindi, Tamil, or Telugu, is preferred

Responsibilities

• Communicate with parents through WhatsApp and Messenger to answer questions, explain our curriculum, and guide them toward an evaluation session based on their child's needs
• Respond promptly to inbound leads, assess intent level, and qualify users for follow-up by our enrollment team
• Re-engage inactive or undecided users to boost interest and product awareness
• Collect user feedback, monitor conversation quality and lead performance daily, and provide actionable insights to improve scripts, segmentation, and messaging
• Stay informed about our course offerings and apply that knowledge to recommend appropriate programs for each family
• Collaborate closely with marketing and conversion teams to continuously improve the lead journey and tagging structure

Preferred Qualifications

• Prior experience in education, online customer service, or course sale is a strong advantage
• Familiarity with WhatsApp and Facebook Messenger communication styles; able to drive conversations beyond scripted replies
• Strong ability to identify user needs, match products accordingly, and adapt communication strategies on the fly
• Data-driven mindset: able to track, evaluate, and improve your own lead quality and conversion effectiveness
• Self-motivated, organized, and comfortable working remotely with a cross-timezone team

Benefits

• $18-22/hour
• Performance-based bonus
• Comprehensive training and onboarding support
• Growth opportunities within a global, mission-driven education team
• Flexible working hours and remote work arrangement
• 401k, Health, Vision, & Dental Insurance, if eligible