Remote Student Care Manager

Summary

Join ELVTR, a premier online education platform, as a Student Care Manager! This full-time remote position, open to candidates in Mexico, requires exceptional communication and technical skills to support students and instructors. You will directly engage with students, foster a supportive learning community, and resolve issues to ensure a seamless educational experience. A Bachelor's degree is preferred, and proficiency in English and various technologies is mandatory. ELVTR offers a competitive salary, bonuses, and exciting benefits including gym reimbursements, mental health benefits, generous vacation time, and free course access.

Requirements

• Possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role
• Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required
• Excellent English communication skills, both written and verbal, are mandatory
• Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment
• Be presentable and confident on Zoom, ready to host student meetings

Responsibilities

• Engage directly with students to support their needs through phone, email, and online chats
• Encourage and maintain student-to-student communication, fostering a supportive learning community
• Ensure clear and effective communication between students and instructors
• Offer real-time support to instructors and students during live classes for a seamless educational experience
• Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning

Preferred Qualifications

• A Bachelor’s degree in Business, Communication, or a related field is preferred
• Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products

Benefits

• Competitive salary and bonuses
• Gym membership reimbursements
• Mental health benefits
• Generous vacation allowance
• Free access to all our courses
• Remote work with a Flexible Schedule