Student Care Manager

Summary

Join ELVTR, a premier online education platform, as a Student Care Manager and ensure students have an exceptional learning experience. This full-time remote position, based anywhere in Mexico, requires direct student support via phone, email, and chat; fostering a supportive learning community; and ensuring clear communication between students and instructors. You will provide real-time support during live classes and proactively resolve student issues. The ideal candidate possesses excellent English communication skills, technical proficiency, and a passion for providing exceptional support. ELVTR offers a competitive salary, bonuses, and benefits including gym membership reimbursements, mental health benefits, generous vacation time, and free access to all courses.

Requirements

• High Cognitive Skills: Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products
• Language Proficiency: Excellent English communication skills, both written and verbal, are mandatory
• Technical Skills: Must possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role. Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required
• Presentation Skills: You should be presentable and confident on Zoom, ready to host student meetings
• Time Management: Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment

Responsibilities

• Direct Support: Engage directly with students to support their needs through phone, email, and online chats
• Community Engagement: Encourage and maintain student-to-student communication, fostering a supportive learning community
• Instructor Liaison: Ensure clear and effective communication between students and instructors
• Live Class Assistance: Offer real-time support to instructors and students during live classes for a seamless educational experience
• Issue Resolution: Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning

Preferred Qualifications

Educational Background: A Bachelor’s degree in Business, Communication, or a related field is preferred

Benefits

• Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary, performance-based bonuses, and a range of company perks and benefits that reflect our commitment to excellence
• Gym membership reimbursements
• Mental health benefits
• Generous vacation allowance
• Free access to all our courses
• Remote work with a Flexible Schedule: The freedom to work remotely, crafting a work-life balance that fits your personal needs