Remote Student Care Manager
closedELVTR
πRemote - Mexico
Job highlights
Summary
Join ELVTR, a premier online education platform, as a Student Care Manager! This full-time remote position, open to candidates in Mexico, requires exceptional communication and technical skills to support students and instructors. You will directly engage with students, foster a supportive learning community, and resolve issues to ensure a seamless educational experience. A Bachelor's degree is preferred, and proficiency in English and various technologies is mandatory. ELVTR offers a competitive salary, bonuses, and exciting benefits including gym reimbursements, mental health benefits, generous vacation time, and free course access.
Requirements
- Possess a broad understanding of modern online business technologies to efficiently navigate various platforms and tools integral to the role
- Proficiency with Asana, CRM tools like HubSpot, Google Sheets, Zoom, and the ability to conduct minor technical troubleshooting is required
- Excellent English communication skills, both written and verbal, are mandatory
- Ability to manage time and resources effectively, especially in a fast-paced, high-stakes environment
- Be presentable and confident on Zoom, ready to host student meetings
Responsibilities
- Engage directly with students to support their needs through phone, email, and online chats
- Encourage and maintain student-to-student communication, fostering a supportive learning community
- Ensure clear and effective communication between students and instructors
- Offer real-time support to instructors and students during live classes for a seamless educational experience
- Proactively address and resolve student concerns, including technical issues, to ensure uninterrupted learning
Preferred Qualifications
- A Bachelorβs degree in Business, Communication, or a related field is preferred
- Ability to engage intellectually with our students, demonstrating a deep understanding of our sophisticated educational products
Benefits
- Competitive salary and bonuses
- Gym membership reimbursements
- Mental health benefits
- Generous vacation allowance
- Free access to all our courses
- Remote work with a Flexible Schedule
This job is filled or no longer available
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