Implementation Specialist

ECIS, the Educational Collaborative for International Schools
Summary
Join the Americas Team at Faria Education Group as an Implementation Specialist, leveraging your 2+ years of experience in onboarding, account management, or customer training. You will be the primary point of contact for customers during onboarding, ensuring successful setup and meeting their unique needs. This remote role requires collaboration with the Solutions and Client Experience team, strong communication skills, and a proactive approach to problem-solving. Occasional travel, weekend, and holiday work may be required. The position offers a competitive salary, comprehensive benefits, and professional development opportunities. You will develop long-term goals with schools, provide training, and transition client relationships to the School Experience Manager after implementation. The ideal candidate is passionate about education, a team player, and comfortable presenting to diverse groups.
Requirements
- Ability to provide amazing customer service by anticipating our customers' needs even before they know it
- Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
- A problem solver who can make inferences and be creative when troubleshooting
- Passionate and driven to succeed, always going beyond what’s expected
- Able and willing to spend 10% of your time traveling, working directly with clients at their schools
- A team player who enjoys working collaboratively but with a significant amount of personal accountability
- An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and written, and possessing the ability to interact professionally with a diverse group of people
- Interested in the field of education and invested in transforming teaching and learning
- Someone with 2 years of software implementation (preferably in the education sector) or relevant SAAS experience
Responsibilities
- Develop long-term goals with schools, using change management strategies to ensure successful implementation of our software
- Show an in-depth knowledge of our products and their capabilities and how they would be used in a school’s process
- Review and confirm customization of products to facilitate clients’ processes
- Translate clients’ needs to technical needs and vice-versa
- Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
- Keep current on industry changes in education and change management
- Transition client relationship seamlessly to the School Experience Manager after the implementation period
- Work with the broader Services & Support Team to identify the best possible approach to project completion
- Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools
Preferred Qualifications
AMER Foreign language skills
Benefits
- PTO for vacation (16 days, increasing with tenure), sick (10), holidays (11) and other life events
- Medical, dental, vision, life and disability insurances
- Monthly health and wellness allowance
- 401(k) & Roth Retirement Plans, Faria offers a 3% match up to 6% of employee invested funds
- Company AT&T wireless plan
- Professional development activities & budget
- Various employee recognition programs and company sponsored social events
- Unlimited books budget
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