Student Success Advisor

Summary

Join Keypath as a Student Success Advisor and become a trusted advisor for enrolled students. You will proactively provide coaching, troubleshoot issues, and support students in achieving their educational goals. This role involves managing study paths, driving re-enrollment, and building knowledge of university partners and course offerings. Keypath offers a flexible work environment, allowing you to work from home, in the office, or both. The position is full-time with a standard 38-hour work week and includes a competitive compensation package with benefits.

Requirements

• Sales skills: To support student retention, drive re-enrolment and overcome objections commonly faced by students studying online
• Relationship building skills: To build and maintain relationships with students that allow you to fulfil the role as their trusted adviser
• Customer service skills: To provide a brilliant student experience by supporting students towards study success
• Goal-Driven: Experience working towards KPIs and financial targets, and who share the Keypath values of collaboration, commitment, innovation, and life-long learning
• Reside in Australia with full working rights

Responsibilities

• Proactively provide coaching support and troubleshoot at-risk issues to help students achieve their educational goals via phone, email and web chat
• Supporting students with study path management to create the most efficient study path
• Driving re-enrolment into new programs that support our students’ goals
• Build a detailed knowledge of our University partners and the course offerings, through supported training and research

Benefits

• Competitive Package: Base salary, Superannuation, and uncapped commission!
• Comprehensive online remote training
• All the necessary equipment for success
• Internet Allowance for remote work
• Clear career progression pathways
• Paid Mental Health days for your well-being
• Toolkits for Digital Health and Mental Health support
• Flexibility to work from home, in the office, or both