Student Success Coach

Summary

Join American College of Education as a Student Success Coach and provide comprehensive support to our online students. You will be responsible for student retention and outreach, collaborating with various departments to address student inquiries. Your role involves providing technical support throughout the student lifecycle, from enrollment to graduation. The position requires a Bachelor's degree, customer service experience, and excellent communication skills. Competitive hourly pay ($23.00+) plus an annual bonus is offered, along with a comprehensive benefits package. This is a remote position requiring strong self-motivation and the ability to work independently and collaboratively within a virtual team.

Requirements

• A Bachelor’s degree is required
• Customer service experience required
• Excellent presentation skills both verbal and written
• Ability to develop professional rapport with students
• Ability to multi-task and meet deadlines; displays a high level of accuracy
• Knowledge of MS Office: Word, Excel, and Outlook

Responsibilities

• Provides student support throughout the student life cycle from Enrollment through Graduation
• Provides technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app
• Accountable for onboarding activities for new and re-entry students
• Directs students to financing options and assists with finance/payment related questions
• Maintains proactive contact strategies with individual students to assist them with strategies for success at ACE
• Responds to inbound student inquiries immediately and provides assistance to students with any program or success related questions or challenges
• Maintains knowledge of programs offered, policies and processes to support the student life-cycle
• Manages at-risk students and provides outreach and support
• Accountable for the expectations outlined in the Student Success Coach Expectation Policy

Preferred Qualifications

• Demonstrates self-reliance by meeting/exceeding workflow needs
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills
• Follows established processes as outlined by organization and leadership
• Completes assigned duties based on daily business needs and individual skill set
• Consistently produces a high volume of quality work
• Capable, and adapts as needed, to work under pressure and meet tight deadlines
• Proven ability to work independently with limited supervision and with other department personnel
• Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives
• Must have exceptional communication, organization, and time management skills
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems
• Must be collaborative in driving decisions and be a team-player
• Must have proven analytical and problem-solving skills with a high attention to detail
• Builds and maintains student satisfaction
• Recognizes and anticipates student needs

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability