Student Success Consultant

Summary

Join Think Academy US as a Remote Student Success Consultant and provide expert guidance and personalized support to parents. This full-time, remote contractor position requires strong communication and problem-solving skills to address client needs promptly. You will guide parents, act as a go-to resource, assess student needs, and build positive relationships. The role involves flexible hours (morning or evening shifts) and requires fluency in Mandarin. Think Academy offers competitive pay, performance-based commission, paid training, and professional growth opportunities.

Requirements

• Passion for learning and excitement to grow by tackling challenges head-on
• Strong communicator who is friendly, attentive, and skilled at understanding customer needs
• Comfortable working in a fast-paced, dynamic environment
• Quick and clear in communication, with a knack for timely responses
• Able to commit at least 20 hours per week
• Fluency in Mandarin (speaking, reading, and writing) is essential

Responsibilities

• Guide parents through personalized consultations, helping them navigate their students' educational journey at Think Academy
• Act as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly
• Assess individual student needs and collaborate with parents to develop tailored strategies that enhance learning outcomes
• Foster positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction
• Address challenges or concerns with creative solutions, ensuring that parent and student needs are met effectively and in a timely manner

Preferred Qualifications

• Experience working in a related field is a plus, but we welcome entry-level candidates!
• Preference for candidates seeking long-term career growth within Think Academy

Benefits

• Flexible Remote Work : Work from anywhere that suits you best!
• Performance-Based Commission : Rewarding hard work with extra earnings
• Paid Training : We invest in your success from day one
• Professional Growth : Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience