Program Manager

Summary

Join StudyPoint, a leading national tutoring company, and become a key member of our Service Team. You will cultivate strong relationships with students, families, and tutors, collaborating with enrollment and academics teams to ensure success. Manage a specific region, driving business growth through exceptional customer service and achieving monthly revenue goals. This fully remote position, preferably based in the Mountain or Pacific time zones, offers a unique opportunity to make a significant impact. Responsibilities include providing high-quality customer service, managing tutors, driving sales, and handling administrative tasks. The role requires excellent communication, multitasking abilities, and proficiency with Microsoft Office and CRM databases.

Requirements

• Excellent interpersonal skills with demonstrated ability to work with many types of people
• Ability to multitask and handle a high volume of calls and emails
• Careful attention to detail and ability to develop new processes to improve efficiency
• Willingness to work in an environment with shifting priorities and ability to learn new systems
• Strong written and verbal communication skills and excellent organizational skills
• Proficiency with Microsoft Office and experience working with a CRM database
• Excitement to take on increasing responsibility and grow within the company
• Bachelor’s degree required
• Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need

Responsibilities

• Provide high quality customer service to StudyPoint students and families; working with an average of 200-250 families
• Manage 70-90 tutors; provide coaching and guidance to tutors working through challenging situations
• Grow the business through selling programs to new and existing customers using a consultative sales approach
• Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise
• Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings
• Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database
• Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates
• Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills

Preferred Qualifications

• Ability to reach monthly sales goals; sales experience is a plus
• Experience working in a small, entrepreneurial environment a plus
• Master's degree a plus
• Preference for candidates living in Pacific or Mountain time zones

Benefits

• Competitive salary with performance-based commission plans, paid monthly. Base pay of 60k with OTE in the 80-90k range
• Generous time off policy, including flexible PTO and sick days, plus your birthday off
• Annual paid volunteer day to do community service/charity work
• Health coverage and dental options
• Significant discounts on tutoring for family members
• 401k option
• Work from home