Student Support Advisor

About OES

At OES, we’re passionate about enhancing lives through education, working collaboratively to deliver powerful learning experiences.

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

The Opportunity

We are seeking a Student Support Advisor to join our team on a 4 month fixed-term contract (ending 31st Jan), to start as soon as possible!

Day-to-day the Student Advisors are the first inbound point of contact for students via phone, email, and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes. In addition, they provide outbound support to struggling students and those at risk of disengagement, helping resolve barriers to success. They will have a deep understanding of university policy, procedure, and regulations, providing proactive support to encourage and improve student engagement and progression.

Reporting to the Team Leader, the Student Advisors will join a team of authentic, passionate people that all want you to be the best that you can be. This isn’t just a job, it’s a true career where you’ll be making a tangible difference in people’s lives.

Our Student support team cover hours between 7am and 7pm, with flexibility amongst the team. We work to a hybrid model with 2 days per week in our Birmingham office.

About You

To be successful in this role, we are looking for someone with the following:

• An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students
• Previous experience in a support role providing excellent support to end user customers (we’re open here, tell us who you’ve supported throughout your career so far)
• A minimum Bachelor level degree is preferred
• Obviously, it goes without saying you’ll have great communication and people skills
• A solution focused approach with a pro-active attitude to supporting your customers
• You’ll love being part of a team and contributing to it’s success
• Availability for different shift patterns (see above)

Salary £23,000 - £26,000

• Global organisation focused on growth = lots of opportunities for our employees

• Engaging & vibrant organisational culture

• 35 hour working week, within a flexible working environment

• OES values driven recruitment principles

• Career-life fit – health & wellbeing focus

• 25 days of annual leave + Bank holidays (pro rata for contract period)

• OES strategy reflects respect, honesty & diversity

• Continuous improvement through challenging & meaningful work

• High growth industry & strong partner/shareholder backing

• Genuine focus on student success

• We are proud to support the Living the Wage movement