Student Advisor

Summary

Join OES as a Student Advisor and be the first point of contact for students, providing academic advice, emotional support, and technical assistance. You will manage a range of student queries and provide comprehensive administrative support throughout their academic journey. This role offers a hybrid work model, combining in-office and remote work options. The ideal candidate possesses excellent communication and people skills, a solution-focused approach, and prior experience in a support role. A Bachelor's degree is required, and shift work availability is essential. This is a full-time position with opportunities for growth and development within a passionate and supportive team.

Requirements

• An authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students
• Previous experience in a support role providing excellent support to end user customers
• A minimum Bachelor level degree (must have completed)
• Great communication and people skills
• A solution focused approach with a pro-active attitude to supporting your customers
• Love being part of a team and contributing to it’s success
• Availability for different shift patterns
• This is a full-time role and you must be available to work shifts

Responsibilities

• Be the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues
• Provide general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes
• Provide end to end administrative support throughout the student journey, right from enrolment through to graduation

Benefits

• Hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home
• Breakfast, snacks, table tennis and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks
• Growth and development opportunities