Student Support Advisor

Summary

Join OES as a Student Support Advisor on a fixed-term contract until October 31, 2025! You will be the first point of contact for students, addressing academic, emotional, and technical queries via phone, email, and web chat. Provide outbound support to at-risk students, helping them overcome barriers to success. Deep understanding of university policies and procedures is crucial. This primarily remote role requires occasional in-person meetings in Edinburgh. The ideal candidate possesses excellent communication and problem-solving skills, thrives in a team environment, and is passionate about student success. The role offers a competitive salary, flexible working arrangements, and a supportive team culture.

Requirements

• Be an authentic person with a story to tell – we believe life experiences add to our ability to work things out, make good decisions and ultimately help our students
• Have previous experience in a support role providing excellent support to end user customers
• Have great communication and people skills
• Have a solution focused approach with a pro-active attitude to supporting your customers
• Love being part of a team and contributing to it’s success
• Be available for different shift patterns

Responsibilities

• Be the first inbound point of contact for students via phone, email, and web chatter, dealing with a range of queries or issues
• Provide general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes
• Provide outbound support to struggling students and those at risk of disengagement, helping resolve barriers to success
• Have a deep understanding of university policy, procedure, and regulations, providing proactive support to encourage and improve student engagement and progression

Preferred Qualifications

Have a minimum Bachelor level degree

Benefits

• Salary £23,000 - £26,000
• Engaging & vibrant organisational culture
• 35 hour working week
• Flexible working (remote-first with hybrid office opportunities)
• OES values driven recruitment principles
• Career-life fit – health & wellbeing focus
• 25 days of annual leave + Bank holidays (Pro rata)
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• High growth industry & strong partner/shareholder backing