Remote Student Support Specialist

Summary

Join our team as a highly motivated and detail-oriented Student Support Specialist to provide student-centric support and assistance ensuring a positive experience for all students in pursuit of their academic goals and achievements.

Requirements

• Minimum 4-5 years of experience in a client facing or customer service role
• Bachelor’s degree strongly preferred
• Prior online education experience preferred
• Proficient and strong analytical skills with attention to detail
• Possess empathy and passion for the student as customer
• Exceptionally organized and able to prioritize around shifting needs
• Excellent written and verbal interpersonal communication skills
• Extremely patient, an active listener with high degree of attention to detail
• Possess excellent time management, multi-tasking and organization skills

Responsibilities

• Provide a high level of customer service and professionalism
• Ensure students are successful in meeting their academic goals
• Ensure students have a “one of a kind” top-notch positive experience

Benefits

• Generous time off policies, 13 public holidays
• Medical, Dental, and Vision Insurance Coverage (*one option full funded by StraighterLine)
• 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
• Six weeks paid parental leave
• Free StraighterLine courses for you and your family members