StraighterLine is hiring a
Student Support Specialist

Summary

StraighterLine is seeking a highly motivated, detail-oriented, professional Student Support Specialist to directly support students and ensure a positive experience. The role requires 4-5 years of experience in a client-facing or customer service role, a bachelor's degree (preferred), proficient analytical skills, empathy for students, excellent communication skills, patience, strong attention to detail, time management skills, and a positive disposition. StraighterLine offers generous time off policies, medical, dental, and vision insurance coverage, 401K Safe Harbor, six weeks paid parental leave, free StraighterLine courses for employees and their family members.

Requirements

Minimum 4-5 years of experience in a client facing or customer service role

Responsibilities

• Provide a high level of customer service and professionalism
• Ensure students are successful in meeting their academic goals
• Ensure students have a positive experience
• Answer calls, assist students handling incoming interactions via phone, chat, email and help desk support tickets
• Actively listen to student concerns and challenges in order to efficiently identify, mitigate and provide solutions
• Work independently to follow documented processes and procedures when working to solve student issues/concerns

Preferred Qualifications

• Bachelor’s degree strongly preferred
• Prior online education experience preferred

Benefits

• Generous time off policies, 13 public holidays
• Medical, Dental, and Vision Insurance Coverage (*one option full funded by StraighterLine)
• 401K Safe Harbor: StraighterLine contributes 3% of your total salary whether you contribute or not
• Six weeks paid parental leave
• Free StraighterLine courses for you and your family members