Styling Team Manager

Summary

Join Stitch Fix as a Styling Team Manager and lead a team of 25-50 remote stylists. Develop and inspire your team to deliver exceptional client experiences and exceed performance targets. Analyze team performance, implement personalized performance management plans, and handle operational responsibilities. Foster a culture of inclusion and belonging, maintain a strong connection to the service, and collaborate across teams. Interview, hire, and onboard new stylists, and participate in cross-functional projects. Continuously grow your leadership skills and contribute positively to Stitch Fix's culture. This is a remote, full-time salaried position with flexible hours.

Requirements

• You have 5+ years of experience driving measurable results in customer-obsessed environments
• You have 3+ years of people leadership experience, directly managing large teams of people (ideally in a customer-focused setting). Experience with managing a remote team is a plus
• You have a proven history of building strong teams, driving results through your teams, and developing future leaders
• You are tech-savvy and comfortable with navigating Google products and learning new platforms and software easily
• You have the ability to independently make sound business decisions and can be relied on to act with integrity in all interactions
• You are relentlessly focused on the client experience - clients and people are the focus of everything you do and this is reflected in the teams you build
• You take every opportunity to connect with your team, and understand how to personalize your leadership style to various learning styles to maximize success
• You have a growth mindset and are constantly searching for ways to learn, grow, and improve yourself and those around you
• You are self-motivated, disciplined, and able to complete your work with minimal supervision; people don’t usually have to check on you to ensure your work gets done
• You have a strong ability to communicate with and coach people both in writing and in live (virtual or in-person) settings
• Above all else, you are bright, kind, and motivated by challenge and you are able to demonstrate this through your leadership

Responsibilities

• Manage, develop and inspire a team of Stylists to achieve exceptional results
• Directly manage - and be accountable for the performance of - a team of 25-50 remote, hourly employees; drive exceptional client outcomes through personalized coaching, support, and developmental conversations that consistently anchor to company objectives and goals
• Analyze your team’s performance using reporting and various dashboards to identify ways to continually drive your team’s performance through behavioral coaching with a focus on meeting or exceeding revenue and productivity goals; celebrate and recognize exceptional performance in a personalized way to inspire your team to ensure consistent performance and growth
• Develop and implement personalized performance management plans in partnership with our People & Culture team to help your employees meet or exceed expectations; implementing corrective action and/or offboarding with compassion when needed
• Be accountable for operational responsibilities, including: scheduling and timekeeping, policy adherence, engaging with company communications to keep yourself educated on business initiatives and requirements for your/your team’s performance
• Create a culture of inclusion and belonging on your team through everything you say and do; keep a consistent schedule of virtual individual and team meetings for stylists to engage, learn, and connect
• Be a credible Styling expert by styling clients in all business lines yourself in order to keep a strong pulse and connection to our service and your team’s experience
• Foster and model clear and consistent communication across the team and across multiple channels  to promote collaboration, share important updates, and ensure alignment with company objectives and goals
• Be a leader in the Styling Organization and within the broader SFIX team
• Interview, hire, and onboard candidates as needed for current or future business needs, within styling or across functions
• Work on cross-functional projects of various sizes that impact the broader Stitch Fix team, including new product and technology launches, employee engagement programs, and more
• Build community, best practice sharing, and collaboration within the team and across the larger Stylist team by demonstrating a growth mindset in collaborative conversations
• Never settle for mediocrity: actively work on your growth mindset by seeking out ways to learn, grow and participate in new initiatives
• Positively contribute to SFIX culture by modeling the Stitch Fix mission, values, and OS in all interactions
• Travel up to 2x/year for development or engagement events

Benefits

• We offer comprehensive compensation packages and inclusive health and wellness benefits
• This role will receive a competitive salary, benefits, and equity
• The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas
• A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance
• This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance
• In addition, the position is eligible for medical, dental, vision, and other benefits