Subject Matter Expert

Summary

Join a high-performing team driving scalable solutions at the intersection of technology and operations! We are seeking a Sprinklr Subject Matter Expert (SME) to optimize social media operations, enhance customer engagement, and drive efficiencies. As an individual contributor, you will collaborate with cross-functional teams. This role involves platform optimization, workflow design, training and support, performance monitoring, and close collaboration. The ideal candidate possesses 4+ years of hands-on Sprinklr experience, Sprinklr certification, and strong technical and communication skills. We offer a remote-first work environment, prioritizing team well-being, fostering a global culture of learning, and encouraging innovation.

Requirements

• Experience: 4+ years of hands-on experience with Sprinklr, including configuration, deployment, and optimization across the full platform/end-to-end workflow
• Certification: Sprinklr certification is required
• Technical Skills: Strong understanding of social media management, customer experience platforms, and analytics
• Problem-Solving: Excellent troubleshooting skills with the ability to resolve technical and operational issues
• Communication: Strong technical documentation skills and the ability to communicate complex concepts to non-technical stakeholders
• Flexibility: Willingness to provide occasional support during burst periods, including events and off-hours

Responsibilities

• Platform Optimization: Configure and optimize Sprinklr modules (Social Engagement, Social Listening, Care, Marketing) to meet business and operational needs
• Workflow Design: Collaborate with stakeholders to define workflows, automation rules, dashboards, and reporting that align with business goals
• Training & Support: Develop technical documentation and conduct training sessions to ensure effective platform utilization across teams
• Performance Monitoring: Monitor platform performance, troubleshoot issues, and implement enhancements for improved efficiency and scalability
• Collaboration: Work closely with cross-functional teams to ensure seamless integration and utilization of the Sprinklr platform

Benefits

• Supports well-being, realistically. We understand the always-on nature of social, and while work-life balance isn’t perfect every day, we aim to support our team with flexibility, transparency and trust
• Fosters a global culture of learning and advocacy. We believe diversity of thought, background, and experience strengthens our collective impact
• Encourages innovation and smart experimentation. We’re not afraid to test, learn, and iterate- it’s how we stay ahead
• Adapts to change with agility. Change is constant, and we value team members who see it as an opportunity, not a disruption
• Recognizes the power of collaboration. We reward team-minded thinking and cross-functional partnership
• Remote-first mindset. We continue to prioritize the health and safety of our team, with remote work, virtual interviews, and virtual onboarding remaining in place for the foreseeable future