Success Account Executive

Summary

Join Wellhub, a corporate wellness platform, as a Success Account Executive - SMB in Mexico City! This role focuses on understanding client needs, ensuring contract renewals, and maximizing sales results through strategic planning and implementation. You will be responsible for managing client indicators, proposing process improvements, mediating conflicts, and identifying new opportunities. The ideal candidate possesses a Bachelor's degree, advanced English proficiency, and strong communication and interpersonal skills. Wellhub offers a comprehensive benefits package including health insurance, flexible work options, paid time off, parental leave, and opportunities for career growth.

Requirements

• Possess a Bachelor’s degree
• Have advanced English proficiency
• Be a proactive, organized, agile and independent profile, who knows how to deal with pressure and changes constants
• Be a good communicator
• Be resilient
• Have great interpersonal relationship skills

Responsibilities

• Be responsible for the contract renewal process
• Strategically manage our clients' indicators: financial analysis, monitoring sales results and creation of strategies to maximize results
• Plan and implement actions with customers to generate increased sales, such as: activations in customer units, digital campaigns, incentive campaigns, etc
• Propose improvements in processes, ensuring that the operation and daily routines are aligned with customer expectations
• Mediate conflicts, proposing a solution that satisfies the customer and the business
• Identify new opportunities with existing customers
• Extract and analyze data to transform them into relevant information
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Preferred Qualifications

Have previous experience in Relationship, Sales and Client Success

Benefits

• Health, dental, and life insurance
• Flexible hybrid and full remote work options; home office stipend and a monthly flexible work allowance
• Flexible schedule to adjust working hours based on personal schedule, time zone, and business needs
• Access to onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more; Gold plan at no cost, and other premium plans will be significantly discounted
• Paid time off
• 100% paid parental leave to all new parents and extended maternity leave
• Opportunities for personal and career growth