Success Operations Analyst

Summary

Join Thumbtack's Sales Operations team as a Sales Operations Analyst and become a "super generalist" driving impactful projects across the Sales and Success team. You will be a master problem solver, bringing structure and scalability to fast-growing projects. Collaborate with cross-functional teams to achieve successful outcomes for customers and pros. Lead customer and pro success operations, setting you at the heart of Thumbtack's core users. This exciting, visible opportunity requires strong analytical skills, experience in customer success operations, and a proven track record of improving success processes. If you're passionate about making an impact and thrive in a fast-paced environment, apply today!

Requirements

• Bachelor's degree -- preferably in accounting, finance, or business-related field
• 2-4 years of experience in Customer Success Operations, Business Analysis, or a related field supporting Success team(s)
• Track record of instituting and improving success processes that have led to lasting, measurable impact
• Expertise in end-to-end analysis, including business case development and financial modeling
• Curiosity and eagerness to learn with demonstrated success in high-growth technology or top-tier consulting companies
• Strong background in implementing and managing a sales tool stack (e.g. CRM, ABM, Contact Scoring, Lead Gen, email outreach, sales engagement)
• Portfolio of projects focused on performance metrics and sales pipeline efficiency
• Proven experience successfully working with cross-functional teams in a fast-paced, high-growth environment

Responsibilities

• Own and improve success programs to drive revenue and growth, incubating new ideas and enabling process improvements across our mid-funnel for pros and customers
• Partnering with data science, finance, legal and Success leadership to ensure its success and ROI
• Identify and prioritize initiatives with the highest impact; stay agile and adjust as priorities shift
• Partner with teams across Product, Sales, Marketing, and Operations to enhance pro and customer experiences and unlock growth
• Contribute to building and refining the playbook for Success operations at Thumbtack

Preferred Qualifications

• Experience working in a marketplace business
• Salesforce Certifications related to Sales Cloud
• Experience writing SQL and creating visualizations to tell a story and make decisions

Benefits

• Virtual-first working model coupled with in-person events
• 20 company-wide holidays including a week-long end-of-year company shutdown
• Library (optional use collaboration & connection hub) in San Francisco
• WiFi reimbursements
• Cell phone reimbursements (North America)
• Employee Assistance Program for mental health and well-being