Success Solution Architect Manager

Summary

Join HubSpot's innovative Customer Success Solution Architecture team as a Manager! Lead a global team of Solution Architects, collaborating with Success Solutions to launch and manage customer usage strategies. Enhance enterprise platform usage and integration, increasing customer value and retention. This role blends program and people management, requiring strong technical acumen and leadership skills. The position offers flexible work options in North America or EMEA. Develop, coach, and mentor your team, fostering a high-performance environment. Drive technical innovation and build executive-level relationships with high-value customers.

Requirements

• Minimum of 7 years professional experience and minimum of 1 year of demonstrated people leadership experience (i.e. team lead, manager) in a solutions-oriented role managing complex technical problems
• Strong background in designing technical solutions to business problems
• Experience in coaching, developing, and making employees reach their best potential while maintaining high morale
• Strong influence and persuasion skills, with an ability to collaborate with implementation partners
• Track record of achieving goals, aligning a team around key metrics, and successfully managing change
• Ability to communicate effectively at all levels of management, and cross-departmental collaboration

Responsibilities

• Lead from the front - Stay aware of industry trends and expand your own business and technical acumen so you can drive your team’s business forward
• Support your team and contribute to delivering thought leadership that spurs technical innovation among HubSpot’s largest and most technically complex accounts
• Build, maintain and evolve executive-level relationships to boost confidence and trust with high-value customers
• Own account escalations when necessary & pitch relevant service offerings to clients
• Collaborate with the Success Solutions organization to define the operating model for how Success Solution Architects engage and scale globally with customers
• Develop customer engagement models that focus on proactive engagement that drive use case expansion
• Engage with the HubSpot product team to stay aware of new product features and plan for how the Success SA team will learn and incorporate these into solution designs
• Design and implement multi-threaded account management strategies
• Collaborate with Customer Success leadership on vision, strategy, and innovation for the Solution Architects team
• Help design a Solution Architect Specialization program
• Develop, coach, and mentor your Solution Architect team
• Foster operational rigor and push team growth in solution selling, presentation skills, and creating value-driven architectures of varying complexity
• Oversee recruitment, hiring, and training of new team members
• Foster a high-performance environment while boosting team engagement

Preferred Qualifications

Experience deploying SaaS solutions or hands-on technical/development experience

Benefits

• @office @flex or @remote working options
• In-person onboarding
• In-person events such as HubSpot’s annual PEER week, your Product Group Summit, and other in-person gatherings