First Help Financial is hiring a
Bilingual Collections Associate

Summary

Join First Help Financial as a remote Collections Associate, responsible for handling collections calls and correspondence in a fast-paced department. The position offers opportunities for career development through a structured program called Career Development Rotation (CDR), which allows employees to experience different roles within the company every 12-16 months.

Requirements

• Demonstrated historical career stability
• Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives
• Fluent in Spanish
• High school diploma or GED equivalent required
• Minimum of 6 months of Collections experience or 1 year of related customer service experience

Responsibilities

• Provide customer service regarding collection issues in heavy traffic call center
• Responsible for opening clients' complaints
• Deescalate customer issues and escalate to appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Skip Tracing, if necessary
• Provide pay off quotes to dealers and customers
• Contact repossession agents as necessary
• Provide written account information as request by customers
• Answering inbound phone calls as needed
• Handle transfer of ownership

Preferred Qualifications

• Detail-conscious and task oriented mindset
• Commitment to excellent customer service to our customers and dealer partners
• Excellent written and verbal communication skills

Benefits

• Generous salaries
• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities, monthly lunches
• Robust employee recognition and talent development program
• Accommodations for special needs during interviews