Supervisor, Prior Authorizations

Summary

Join Natera Inc. as a Supervisor, Prior Authorizations to lead a remote team. Manage and mentor the team, ensuring operational efficiency and high-quality service. Monitor operations, optimize processes, and manage team performance. Conduct quality assurance audits and collaborate with internal teams. Resolve issues, maintain accurate records, and generate reports. The role requires a Bachelor’s degree or equivalent experience, 3-5 years in prior authorizations, and 1-2 years of supervisory experience. Strong knowledge of medical insurance and excellent leadership skills are essential.

Requirements

• Bachelor’s degree in healthcare administration, business, or a related field preferred, or equivalent work experience
• Minimum 3-5 years of experience in prior authorizations, insurance verification, or a related healthcare support role
• At least 1-2 years of supervisory or team leadership experience in a call center environment, preferably in healthcare
• Strong knowledge of medical insurance processes, prior authorizations, and reimbursement guidelines
• Excellent leadership and people management skills, with the ability to motivate and develop remote teams
• Proficient in manual reporting and data analysis through tools such as Excel, Google Sheets, and PowerBI
• Effective problem-solving and conflict-resolution abilities
• Proficiency in prior authorization platforms
• Strong communication skills, both written and verbal
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

Responsibilities

• Manage and mentor a remote team handling prior authorization-related activities
• Provide guidance, training, and support to ensure excellent service delivery
• Monitor operations, ensuring timely and accurate responses to inquiries regarding prior authorization requests
• Identify and implement improvements to streamline the prior authorization process, reducing turnaround times, and enhancing efficiency
• Set performance goals, track key metrics, and provide regular feedback and coaching to team members
• Conduct audits and quality reviews to maintain compliance with company policies, insurance regulations, and industry standards
• Work cross-functionally with internal teams to resolve issues and enhance workflows
• Address escalations ensuring prompt and effective resolutions
• Maintain accurate records of team performance, authorization requests, and customer interactions
• Generate reports for leadership as needed

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• A generous employee referral program