Business Operations Manager

Summary

Join Dudek as a Business Operations Manager, a senior role within the Business Operations Group. Guide strategic system improvements, manage analysts, and ensure scalable operational support across the firm. Lead cross-functional initiatives enhancing systems, processes, and data integrity, focusing on financial operations or marketing/CRM enablement. This position requires extensive experience with ERP, HRIS, or CRM administration, deep financial or marketing operations knowledge, strong project management and change leadership skills, and the ability to translate business needs into actionable system solutions. The role involves managing a team, leading system upgrades and integrations, and building reports to support business decisions. The position is remote and offers a competitive salary.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Marketing, or a related field; or equivalent experience
• Proven ability to support financial and ERP systems, marketing and business development systems including CRM database segmentation, proposal automation, and BD dashboards
• Demonstrated success in cross-functional change management, project delivery, and system enhancement
• Advanced skills in financial reporting and analysis, with the ability to interpret business needs and build operational solutions
• Understanding of accounting and marketing principles, including billing, invoicing, reporting, and pipeline tracking
• Excellent analytical, communication, and problem-solving skills
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, etc.)

Responsibilities

• Lead cross-functional system initiatives that improve workflows, data quality, and business performance, ensuring alignment with strategic priorities
• Serve as a platform lead and subject matter expert for business-critical systems such as Deltek Vantagepoint, Dayforce, Agiloft, iCIMS, and others
• Manage business operations analysts, providing direct supervision, coaching, prioritization guidance, and performance feedback
• Act as project lead for major upgrades, data migrations, integrations, and change initiatives, ensuring strong user adoption and minimal disruption
• Own system escalations for complex issues, delivering clear resolutions and proactive enhancements
• Build and maintain dashboards, reports, and analytics to support business decision-making, especially within your domain focus (Financial or Marketing/BD)
• Partner closely with stakeholders across Finance, Marketing, IT, HR, Legal, and Operational teams to understand business needs and deliver solutions
• Contribute to role-based access strategies and governance models to ensure data security and compliance
• Develop and manage test plans, QA protocols, and training materials for systems enhancements
• Stay informed on industry trends and emerging technologies to help shape future systems strategy

Preferred Qualifications

Hands-on experience with Deltek Vantagepoint CRM, Dayforce, Agiloft, iCIMS, GovWin, or similar platforms strongly preferred

Benefits

• $120,000-$140,000 annually
• Remote work