Supervisor, Revenue Operations

Summary

Join ZipRecruiter as a Supervisor, Revenue Operations and lead a team of specialists ensuring operational policy adherence, efficient processes, and effective support. Oversee sales team requests, resolve commission disputes, evaluate engagement rules, and aggregate data for solutions. Provide guidance, mentorship, and strategic direction to enhance team efficiency and drive SMB revenue. The role involves sales audits, workforce management, performance monitoring, and process optimization. You will also mentor the team, identify training opportunities, and synthesize audit results for revenue improvements. This is a hybrid role, with most US-based positions eligible for remote work.

Requirements

• Bachelor’s degree in a business-related discipline, or 3–5 years of relevant experience in Revenue Operations, Sales Operations, or a similar function required
• 3+ years of demonstrated experience in team leadership and people management
• Skilled in developing and implementing process improvements to enhance business performance
• Advanced knowledge of Google Suite products and/or MS Office Suite (Word, Excel, Powerpoint)
• Intermediate knowledge of Salesforce

Responsibilities

• Lead a team of Revenue Operations Specialists to ensure operational policy adherence, efficient execution of processes, and effective support for internal teams and stakeholders
• Oversee the team responsible for managing sales team requests, resolving commission disputes, evaluating rules of engagement, and aggregating decision-making data to present solutions
• Provide guidance, mentorship, and strategic direction to the team to improve efficiencies and drive revenue generation of ZipRecruiter’s SMB business
• Sales audits - inspecting individual sales to ensure that rules of engagement were followed and that automation worked correctly
• Workforce management - maintaining our Sales and Support attendance point system, completing shift bids, and assigning teams
• Performance monitoring - compiling and producing reports that show employee performance on a monthly basis
• Mentor a large team, monitor their growth, and help them improve their skills
• Proactively streamline and optimize processes, including improving the efficiency of how individual tasks are completed and the framework in which tasks are delivered to employees
• Identify opportunities for trainings and assist with building and rollout of trainings
• Synthesize results of Sales audits into high-level recommendations for efficiency and revenue improvements

Preferred Qualifications

• 3+ year of Sales/Revenue Operations experience
• 5+ years experience supporting SMB revenue operations
• Experienced in Six Sigma or other process improvement techniques
• Familiarity with Jira or similar project management software

Benefits

• Competitive salary
• Exceptional benefits package
• Flexible vacation & paid time off
• Employer-matched 401(k) plan