Senior Business Operations Analyst

Summary

Join Dudek as a Senior Business Operations Analyst and play a pivotal role in optimizing our business systems to support financial and business functions. This remote position requires a seasoned professional with ERP, HRIS, or CRM administration experience and a background in accounting, marketing, or professional services operations. You will serve as an administrator for multiple business-critical platforms, provide ongoing support for various systems, and partner with cross-functional teams to optimize workflows and reporting. Lead system-related change management initiatives, develop custom reports and analytics, and act as a system escalation point for complex issues. Mentor junior team members and stay ahead of industry trends to support firmwide operational performance. The salary range is $90,000-$120,000 annually.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Marketing, or a related field; or equivalent experience
• Hands-on experience with Deltek Vantagepoint CRM, Dayforce, Agiloft, iCIMS, GovWin, or similar platforms strongly preferred
• Experience supporting marketing and business development systems, including CRM database, proposal automation, and BD dashboards
• Demonstrated success in cross-functional change management, project delivery, and system enhancement
• Advanced skills in financial reporting and analysis, with the ability to interpret business needs and build operational solutions
• Understanding of accounting and marketing principles, including billing, invoicing, reporting, and pipeline tracking
• Excellent analytical, communication, and problem-solving skills
• Experience with data visualization and reporting tools (e.g., Power BI)

Responsibilities

• Serve as an administrator for Deltek Vantagepoint, Dayforce, Agiloft, iCIMS, and other business-critical platforms, maintaining system integrity, ensuring accurate data, and producing actionable insights to support operations
• Provide ongoing support for Vantagepoint CRM, proposal automation tools, and digital asset management systems, ensuring they effectively serve marketing and business development strategies
• Partner directly with teams across Marketing, Finance, Operations, IT, HR, Legal, and Business Development to optimize workflows, reporting, and integrations
• Lead system-related change management initiatives, including upgrades, data migrations, and cross-platform integrations—ensuring changes support compliance, user adoption, and business goals
• Develop custom reports, dashboards, and analytics that support marketing/BD strategies, financial planning, and operational decision-making
• Create and execute comprehensive test plans for upgrades and new implementations, ensuring minimal disruption and maximum benefit
• Act as a system escalation point for complex issues, delivering clear resolutions and proactive improvements
• Provide training and guidance to end users, especially in financial and CRM systems, to boost adoption and user confidence
• Mentor junior team members and lead by example in driving system enhancement, documentation, and knowledge sharing
• Stay ahead of industry trends and identify emerging technologies that can support firmwide operational performance

Benefits

$90,000-$120,000 annually