Supply Chain and Operations Manager

Summary

Join our team as a Marketplace & Supply Chain Operations Manager and lead the end-to-end operational execution across multiple sales channels, including Amazon, Wayfair, Home Depot, and Shopify. This hands-on role requires expertise in inventory management, 3PL coordination, freight operations, and WMS tools. You will own operational workflows, build systems, and ensure inventory accuracy and timely fulfillment. The ideal candidate will manage Amazon Seller/Vendor Central operations, oversee 3PL relationships, and coordinate inbound shipments and cross-border logistics. You will also develop and enforce standard operating procedures (SOPs), utilize WMS tools, and build internal inventory tracking systems. This role requires troubleshooting shipment delays and supporting marketplace expansion efforts. The position is remote and offers a competitive hourly rate.

Requirements

• 4+ years of hands-on experience managing Amazon Seller and Vendor Central operations (U.S., Canada, and preferably EU / UK markets)
• Deep expertise in supply chain management, freight and container coordination, and 3PL logistics
• Strong experience in inventory planning, warehouse management systems (WMS), and replenishment workflows
• Proven ability to build, manage, and optimize internal operational databases and tracking systems
• Hands-on familiarity with cross-border logistics, customs clearance, and import/export compliance (specifically for the U.S., Canada, and EU / UK)
• Proficient in using WMS tools and Notion for process management, inventory tracking, and SOP creation
• Solid experience creating and implementing SOPs and operational workflows
• Excellent communication skills, problem-solving ability, and a proactive, solutions-oriented mindset
• Strong attention to detail and ability to thrive in a fast-paced, remote work environment
• Long-term growth mindset—committed to building strong operational foundations as the company scales

Responsibilities

• Manage Amazon Seller/Vendor Central backend operations, focusing on FBA USA, FBA Canada, and FBA Europe
• Oversee 3PL relationships, manage container movements, and maintain accurate warehouse inventory levels
• Coordinate inbound shipments and cross-border logistics between the U.S., Canada, and EU / UK, ensuring smooth customs clearance and compliance
• Maintain proactive replenishment planning to avoid stockouts or overstocking across all marketplaces
• Utilize WMS tools or equivalent systems to streamline warehouse and fulfillment operations
• Build and maintain internal inventory tracking systems and SKU databases
• Identify and implement automations and operational improvements to enhance efficiency and reduce errors
• Develop, document, and enforce standard operating procedures (SOPs) across supply chain and fulfillment processes
• Leverage Notion or similar tools to create operational systems, databases, and reporting dashboards
• Collaborate with leadership and cross-functional teams to ensure process adoption and consistency
• Troubleshoot shipment delays, customs issues, and fulfillment challenges for the U.S., Canada, and EU / UK markets
• Support marketplace expansion efforts by ensuring backend operational readiness (Walmart, Wayfair, Home Depot, Shopify)