Onit is hiring a
Support Analyst, Remote - Worldwide

Summary

The job is for a Support Analyst with web application development skills to join the rapidly growing Support team of a company. The role involves architecting solutions for Fortune 500 customers using the Onit platform, leading technical aspects of implementations, and providing support. The ideal candidate should have experience in complex software implementation, coding skills, and good communication skills.

Requirements

• Basic to intermediate knowledge of programming languages such as Java, C#, Python or Ruby
• Basic to intermediate knowledge of relational databases (PostgreSQL, MySQL, MS SQL Server, etc.)
• Bachelor's degree in Computer Science or related field
• 0-3 years experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider

Responsibilities

• Help customers recognize their goals and drive towards a successful, on-time delivery
• Provide technical and functional expertise to customers during the implementation process
• Forge strong partnerships with customers and colleagues
• Engage customers in informed business and technical need discussions vs. feature/function basics
• Provide strong technical understanding of Onit products with the ability to discuss and demonstrate the full platform and how it may be configured to meet a client’s business needs
• Create and/or improve implementation templates supporting requirements gathering, design and training
• Follow implementation methodology for all customers and tailor to meet each project’s unique business needs
• Share relevant prior experiences and best practices with customers and colleagues
• Provide assistance to colleagues where needed
• Work well in both individual and team settings both on and off client site
• Provide platform demonstrations and various trainings if required/as needed

Preferred Qualifications

• Experience with legal operations processes and supporting technologies preferred, though not required
• Experience with Software as a Service (SaaS) is a plus, as is any experience with financial accounting, customer management, and automation software
• Previous consulting experience with software applications is a solid predictor of success

Benefits

Remote work location