Scantron is hiring a
Support Analyst I, United States

Summary

The Support Analyst I will be responsible for configuring and replacing equipment, providing technical support, performing administrative tasks, and basic network troubleshooting. The role requires a High School Diploma or equivalent, 1-2 years of IT experience, and proficiency in various systems such as Microsoft Windows 10/11, Microsoft 365, Mobile Phone Support, Desktop Support, Computer Imaging, Microsoft Entra ID, Desktop Hardware support and setup, Networking (cisco and/or fortigate), Intune, and Azure. Exceptional communication skills, ability to learn quickly, thrive in a fast-paced environment, knowledge and ability to use computers, significant autonomous decision-making authority, proficient in time management, prioritizing, and multi-tasking are preferred.

Requirements

• High School Diploma or equivalent
• Minimum 1-2 years of IT experience
• Minimum 1-2 years previous experience in a support role
• Proficient in the following systems and maintenance: Microsoft Windows 10/11, Microsoft 365, Mobile Phone Support, Desktop Support, Computer Imaging, Microsoft Entra ID, Desktop Hardware support and setup, Networking (cisco and/or fortigate), Intune, Azure

Responsibilities

• Configure and replace equipment for new and current employees
• Provide technical support services to employees using the phone software as well as in person
• Perform administrative tasks, such as, user authentication and authorization, software updates, and configuration of drivers and settings on personal computing devices and printers
• Imaging of desktops/laptops/mobile devices
• Escalate appropriate technical issues in a timely manner

Preferred Qualifications

• Associate degree
• Proficient in Network equipment maintenance (racking networking equipment, wireless Ap setup etc.)
• Proficient in Microsoft Window Server 2026-2022

Benefits

• Generous benefits package for full-time employees, including EPO medical plan option, HSA medical plans with employer contributions to your HSA Account, dental, vision, company-paid life insurance, and company-paid short- and long-term disability coverage
• 401K savings plan with a generous company match
• Company wide well-being program that also serves to lower your annual health insurance premiums
• Tuition Reimbursement Plan which covers up to $5,250
• Use of LinkedIn Learning platform to develop skills and career