Support Consultant

Summary

Join our team as a skilled Customer Support Consultant and provide exceptional technical support for our Dynamics 365 platform and related applications. You will be responsible for communicating with clients and internal teams to resolve issues promptly. This role requires strong problem-solving and communication skills, along with experience in Dynamics 365 or Salesforce. A Bachelor's degree in a related field and 3+ years of technical support experience are also needed. We offer a comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and a 401k match. Even if you don't meet every requirement, we encourage you to apply.

Requirements

• 1+ years of experience in Dynamics 365 Sales and Customer Service applications or Salesforce
• Bachelor’s degree in computer science, information technology, or a related field
• 3+ years of experience in technical support
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work well under pressure and manage multiple tasks simultaneously
• Knowledge of customer service principles and practices
• Understanding of the Software Development Life Cycle (SDLC)

Responsibilities

• Provide technical support and troubleshooting for the platform, Dynamics 365 software products, and related applications
• Communicate effectively with clients and internal teams to identify, analyze and resolve issues
• Document solutions and best practices for common problems and share them with the support team and the Dynamics 365 community
• Collaborate with developers, consultants and project managers to deliver high-quality solutions and customer satisfaction
• Stay updated on the latest features, functionalities and trends of Dynamics 365 software products

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave