Hr Support Consultant

Summary

Join Employment Hero, a rapidly growing global company, as an HR Support Consultant! In this remote-first role, you will provide post-implementation support to clients, resolving HR-related queries and ensuring platform adoption. You will leverage your HR expertise and excellent communication skills to address customer issues, contribute to process improvements, and reduce escalations. You will collaborate with a team of support consultants and work closely with clients to meet their specific needs. Employment Hero offers a flexible work environment, cutting-edge tools, and a supportive team culture. This role requires a background in HR, experience with HRIS/HCM systems, and strong communication skills.

Requirements

• A background in HR or related field is important
• Previous experience in setting up, implementing or administering HRIS/HCM systems
• A confident and engaging communicator who is comfortable building relationships with a variety of people
• Well-organised approach to your work. You can juggle multiple priorities and deadlines
• An attitude that always puts your customer's needs first
• The ability to identify issues or problems early on and work collaboratively with your team to remove roadblocks and fix problems
• Strong and polished verbal and written communication skills
• High level of emotional intelligence and maturity

Responsibilities

• Supporting customers post go-live by resolving HR-related queries with care, speed, and accuracy
• Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise
• Contributing to ongoing product and process improvements using customer feedback and insights
• Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing
• Provide support to clients after they 'go-live' by walking them through updates needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration
• Respond to HR related queries from internal support team members and external clients via email, phone and the Employment Hero platform
• Take on client and team HR escalations for our customers
• Assist with requirements gathering to run post mortem's and run internal support team workshops
• Assist with troubleshooting and client queries; coordinate with internal teams for successful delivery
• Work closely with your team of Support Consultants and lead the HR platform adoption to meet each client's specific requests
• Help to build and continually improve documentation, and embrace new & existing technologies to improve the way we provide service, both for our customers and for our internal team of Support Consultants
• Be creative, aiming to simplify and improve processes to help team operations run more efficiently and increase client happiness

Benefits

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• A very generous paternity leave policy
• Subsidised egg freezing
• A WFH office expense budget
• Outstanding learning & development opportunities