Support Desk Technical Representative

Summary

Join Netfor, Inc. as a Technical Support Representative and gain experience in multiple industries, platforms, and software while developing your career path with mentoring and training opportunities.

Requirements

• Single point of contact resolver
• Ability to identify and reroute technical issues as needed
• Ability to talk and type at least 35 words per minute
• Strong and efficient communication skills
• Strong ability to multi-task
• Ability to identify the root cause
• Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure
• Must be independent, motivated, and innovative. Must be confident and flexible
• Ability to work 100% from within our knowledge base without deviation
• Punctuality with a positive attitude
• Microsoft Office proficiency
• Experience with troubleshooting Windows operating systems, multi-function printers, and networking a plus

Responsibilities

• Provide timely and accurate information to incoming customer questions
• Answering phone calls for customers needing technical assistance
• Provides timely feedback to the company regarding service issues or customer concerns
• Thrives on getting positive customer satisfaction survey comments
• Assist customers with basic technical troubleshooting (point of sale systems, hardware, and software)
• Processes customer orders/changes/returns according to established department policies and procedures

Benefits

• Starting at $16.00 an hour depending on experience, technical aptitude, and typing skills
• Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year)
• 401k
• Health insurance
• Dental
• Optical