Remote Customer Support Representative, B2B

Logo of Keeper Security, Inc.

Keeper Security, Inc.

πŸ“Remote - United States

Job highlights

Summary

Join a fast-growing cybersecurity company as a Customer Support Representative, providing best-in-class technical support to Keeper customers in a 100% remote position.

Requirements

  • 1+ years of experience in a technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with customers

Responsibilities

  • Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
  • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
  • Know when to escalate more in-depth issues to the Tier 2 team
  • Provide excellent B2B customer service and top notch support
  • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Preferred Qualifications

  • Bachelor's degree
  • Salesforce experience
  • ServiceNow experience
  • Technical proficiency with smartphones, tablets and computers

Benefits

  • Voluntary Short/Long Term Disability Insurance
  • 401K (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let Keeper Security, Inc. know you found this job on JobsCollider. Thanks! πŸ™