Customer Support Representative, B2B

Logo of Keeper Security, Inc.

Keeper Security, Inc.

πŸ“Remote - United States

Job highlights

Summary

Join a fast-growing cybersecurity company as a Customer Support Representative, providing best-in-class technical support to Keeper customers in a 100% remote position.

Requirements

  • 1+ years of experience in a technical support role
  • Experience with Google Docs and MS-office tools
  • Excellent communication and presentation skills, both written and verbal
  • Ability to work independently and as part of a team in a fast-paced, high-growth environment
  • Proven history of maintaining a high level of professionalism with customers

Responsibilities

  • Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
  • Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
  • Know when to escalate more in-depth issues to the Tier 2 team
  • Provide excellent B2B customer service and top notch support
  • Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Preferred Qualifications

  • Bachelor's degree
  • Salesforce experience
  • ServiceNow experience
  • Technical proficiency with smartphones, tablets and computers

Benefits

  • Voluntary Short/Long Term Disability Insurance
  • 401K (Roth/Traditional)
  • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)

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