Customer Support Representative

Summary

Join Keeper Security as a passionate Customer Support Representative and contribute your expertise to our B2B support team. This fully remote position offers a hybrid schedule option for Chicago-area candidates. You'll provide best-in-class technical support to Keeper's global customer base, utilizing your skills in a fast-growing cybersecurity company. As a Customer Support Representative, you will handle customer requests via phone and email through Salesforce, troubleshooting issues and providing real-time assistance. You will be a highly organized problem-solver dedicated to enhancing customer experience. The position offers a Monday-Friday, 9am-5pm schedule.

Requirements

• 1+ years of experience in a technical support role
• Experience with Google Docs and MS-office tools
• Excellent communication and presentation skills, both written and verbal
• Ability to work independently and as part of a team in a fast-paced, high-growth environment
• Proven history of maintaining a high level of professionalism with customers

Responsibilities

• Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns
• Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies
• Know when to escalate more in-depth issues to the Tier 2 team
• Provide excellent B2B customer service and top notch support
• Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Preferred Qualifications

• Bachelor's degree
• Salesforce experience
• ServiceNow experience
• Technical proficiency with smartphones, tablets and computers

Benefits

• Voluntary Short/Long Term Disability Insurance
• 401K (Roth/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)