Remote IT Help Desk Support Specialist

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Glossier

πŸ’΅ $72k-$93k
πŸ“Remote - United States

Job highlights

Summary

Join Glossier as an IT Help Desk Support Specialist on a contractual basis for 18-22 weeks. Provide technical support to employees across the organization, manage help desk tickets, and assist with user onboarding and offboarding processes.

Requirements

  • 2-3 years of experience in an IT help desk or technical support role
  • Comfortable with help desk ticketing systems
  • Experience with user account management, onboarding, and offboarding processes
  • Strong troubleshooting skills, with the ability to diagnose and resolve hardware, software, and network issues
  • Hands-on experience with office equipment such as printers, conference room setups, and laptops
  • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
  • Strong organizational skills, with an ability to manage multiple requests and prioritize effectively

Responsibilities

  • Provide Technical Support: Assist employees with a wide range of technical issues, including hardware and software troubleshooting, printer problems, network access, and more
  • Manage Help Desk Tickets: Monitor and respond to requests via Slack and/or our ticketing system. Prioritize and resolve issues in a timely and friendly manner
  • User Onboarding & Off-boarding: Set up new user accounts, configure hardware and software for new hires, and ensure smooth offboarding processes including deactivating accounts and securing equipment
  • Office Hardware Support: Troubleshoot and maintain in-office equipment such as printers, conference room A/V systems, and workstations. Provide hands-on support for any technical issues that arise within the office environment
  • Hardware Packaging & Shipment: Assist with the packaging, shipment, and receipt of IT hardware such as laptops, monitors, etc
  • Maintain Documentation: Update and maintain IT documentation, including technical guides, FAQs, and process documentation for internal use

Benefits

$35.00 - $45.00 per hour

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