Remote Support Engineer

Summary

Heidi is a healthcare AI startup aiming to revolutionize care delivery by reducing time and increasing quality. They are hiring a Support Engineer for their UK expansion to provide exceptional customer support, analyze technical issues, collaborate with teams, and fix product problems. The role requires strong communication skills, some experience with specific technologies, and a proactive attitude.

Requirements

• Strong communication skills and a customer-centric mindset
• Ability to explain technical concepts to non-technical users in a clear, empathetic manner
• Eagerness to contribute to product improvement
• Some experience with Python, React, Node, FastAPI, MongoDB

Responsibilities

• Provide exceptional customer support
• Perform in-depth analysis of technical issues reported by customers
• Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems
• Provide timely and accurate responses to customer inquiries
• Fix product issues and bugs, ensuring high-quality and reliable product performance

Preferred Qualifications

• A proactive person who enjoys a fast-paced startup environment
• Ability to collaborate with an international team of like-minded individuals
• Ideally 2+ years’ experience in a support engineer role

Benefits

• Flexible work with a 50% hybrid environment
• Additional paid day off for your birthday and wellness days
• Full gym access in our Melbourne location, Sydney and London TBC
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups