Support Engineer

Summary

Join Holycode's LzLabs support team as a full-time Support Engineer. This role requires strong Linux and/or Mainframe systems expertise, scripting skills, and exceptional customer communication. You will provide technical support, conduct root cause analyses, and guide customers through support processes. The ideal candidate possesses strong analytical abilities and a process-oriented mindset. This is a chance to be part of a dynamic, innovative team, contributing to customer satisfaction and retention. The position offers opportunities for professional growth and remote work.

Requirements

• At least 3 years experience as a Linux sysadmin or a Mainframe Sysprog
• Alternatively, 5 years experience as a programmer on either platform
• Good knowledge of at least one scripting language, such as BASH or Python
• Good analytical skills for conducting root-cause analysis and problem-solving
• Experience with a ticketing system, preferably JIRA
• English B2 or preferably C1 (no certificate required)
• Excellent customer communication skills, both verbal and written
• A structured approach to gathering information from customers
• Flexible, outside-of-the-box thinking
• Good knowledge of at least one scripting language such as shell or Python
• Process-oriented approach with the ability to guide customers through support processes
• Eager to learn and dive deep into our products, demonstrating a genuine curiosity and enthusiasm for exploring new environments

Responsibilities

• Provide technical support to customers via the ticketing systems and during scheduled meetings
• Communicate effectively with customers to understand and address their concerns
• Conduct root cause analyses to identify and resolve underlying issues
• Lead customers through support processes and work with internal teams to ensure timely resolution of problems
• Assist in researching, diagnosing, and troubleshooting issues on our products

Preferred Qualifications

• Advanced understanding of z/OS Mainframe and Linux subsystem
• Fluent in German and/or French

Benefits

• High-growth company in which you can find exciting and trend-setting challenges
• An inspiring working atmosphere in an open-minded multinational team
• All necessary equipment – up to you to decide what you prefer
• A budget for professional improvement (courses, conferences, books…)
• A budget for multi benefits platform (meal tickets, private medical insurance, private pension, etc)
• Premium private medical subscription with nationwide coverage
• Budget for the mastery of the English and German languages
• Skilled and senior co-workers
• Opportunities to learn and grow with us
• Working remotely (from Romania)