Remote Support Engineer

Summary

The job is for a Support Engineer at Howdy, a people-first remote work community that connects Latin American talent with US companies. The role involves troubleshooting complex issues, working with SQL and Python scripts, maintaining infrastructure, contributing to QA, and excellent communication skills.

Requirements

• Strong investigative skills
• Working knowledge of SQL for querying databases
• Ability to write, run, and modify Python scripts
• Ability to maintain and refine infrastructure and codebase

Responsibilities

• Troubleshoot and solve complex issues
• Work with SQL for querying databases
• Write, run, and modify Python scripts
• Maintain and refine infrastructure and codebase
• Contribute to QA and feature feedback

Preferred Qualifications

• Effective communication abilities for customer and team interactions
• Customer-focused prioritizing customer satisfaction and service quality
• Collaborative and proactive in improving processes
• Adaptable to changing priorities and environments

Benefits

• Offices in some cities
• Hybrid work
• Full-time schedule, flexible according to objectives
• PTO & holidays
• Laptop