Support Engineer

Summary

Join Oowlish, a rapidly growing Latin American software development company, and collaborate with clients from the US and Europe on cutting-edge digital solutions. As a remote employee, you'll enjoy a flexible work-life balance and opportunities for professional development within a Great Place to Work-certified environment. You will contribute to monitoring and improving our systems, working with technologies like React, Next.js, and Node.js. We offer competitive compensation and a wide range of benefits, including flexible hours, various bonuses, and wellness programs. If you're a passionate technology professional with strong communication skills and 3+ years of experience, apply now!

Requirements

• Fluency in English is required for client interactions and team discussions
• Highly effective, positive and empathic teammate
• 3+ years of software development and/or support experience
• Familiarity with React, Next.js, Nest.js , Typescript, Mocha, Jest, Node, Postgres, and more
• Strong written communication and documentation skills
• Strong leadership and ownership mentality. Ability to work independently

Responsibilities

• Monitor and manage alerting systems, using DataDog and other tools
• Dig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and more
• Respond quickly to mitigate system incidents and data issues
• Fully document incident timelines
• Communicate regularly with stakeholders, as well as Product and Engineering
• Track and report on metrics and trends
• Identify and act on areas of improvement, in both product and process
• Help with technical improvement initiatives

Benefits

• Home office
• Flexible Hours
• Competitive compensation based on experience
• Career plans to allow for extensive growth in the company
• International Projects
• Oowlish English Program (Technical and Conversational)
• Oowlish Fitness with Total Pass
• Connecting You (Internet allowance)
• Anniversary bonus
• Wedding gift
• Pet adoption incentive
• New baby Oowl bonus
• Back to School bonus
• Streaming Subscription
• PTO Bonus
• Games and Competitions
• Enjoy your national Holidays