Support Engineer

Summary

Join Qoria, a global leader in child digital safety technology, as a First Line Engineer and make a difference in protecting children online. This role involves providing technical support to end-users, troubleshooting issues, and ensuring customer satisfaction. You will handle support tickets, conduct remote troubleshooting, and train users on product usage. The ideal candidate possesses strong technical knowledge, excellent problem-solving skills, and exceptional communication abilities. This position offers a chance to contribute to a meaningful cause and grow your career within a supportive and purpose-driven company.

Requirements

• Strong technical knowledge and understanding of IT systems, hardware, and software
• Excellent problem-solving skills and ability to troubleshoot technical issues
• Good communication skills and ability to effectively communicate with customers and team members
• Ability to work independently and as part of a team
• Strong customer service skills and ability to provide support in a professional and courteous manner
• Attention to detail and ability to follow processes and procedures accurately
• Ability to prioritize and manage multiple tasks effectively
• Willingness to learn and adapt to new technologies and systems
• Relevant certifications or qualifications in IT support or related field may be required

Responsibilities

• Providing technical support to end users via phone, email, or chat
• Troubleshooting hardware and software issues
• Logging and tracking support tickets in a helpdesk system
• Escalating complex issues to second line support or other teams
• Conducting remote troubleshooting and maintenance
• Training end users on how to use technology effectively
• Performing regular system checks and maintenance tasks
• Keeping up-to-date documentation of technical issues and solutions
• Collaborating with other teams to resolve larger technical problems

Preferred Qualifications

Experience in a similar role or in a customer service environment may be beneficial

Benefits

• Employee stock options
• Enhanced holiday & family leave
• Tech Allowance