Remote Support Engineer

Summary

The job is for a Technical Support Engineer at Rutter, a fintech company backed by a16z. The role involves owning technical support, collaborating with various teams, and working on tooling and customer-facing functionality. Requires comfort using tools like Postman, proficiency in SQL (bonus), 2+ years of engineering experience or 4+ years of technical support experience.

Requirements

• Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API
• Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby
• Love working with customers and helping them be successful
• Love asking lots of questions
• Be unsatisfied until the customer problem is well solved
• Be at least somewhat data-driven about outcomes. Proficiency in SQL is a significant bonus
• 2+ years of engineering experience or 4+ years of technical support experience

Responsibilities

• Own first level of technical support for all our customers
• Triage all incoming support issues in a timely manner during business hours and urgent issues from some select enterprise customers
• Work on tooling and customer-facing functionality to help customers be more successful using our product
• Collaborate with product, engineering and the broader organization to improve Rutter’s product offering

Benefits

• A fast-paced, collaborative environment
• Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend
• 100% medical, dental, and vision coverage
• 16 weeks of paid parental leave
• 401K match