Remote Support Engineer

Summary

The job description is for a Technical Support Engineer position at Sardine, a financial crime prevention company with a remote-first work culture. The candidate will troubleshoot complex technical issues, serve as an expert on the sardine risk and payment platform, proactively implement changes to enhance customer experience, and cultivate innovation. The role requires at least 3 years of experience in a fast-paced technical role, proficiency in web technologies, SQL, APIs, and exceptional communication skills.

Requirements

• A minimum of 3 years of experience in a fast-paced technical role
• Strong comprehension of software development principles and expertise in web technologies
• Proficiency in hands-on coding
• Working knowledge of SQL and APIs
• Exceptional analytical skills
• Outstanding communication skills, both in technical and non-technical contexts
• The ability to collaborate effectively within a team setting while also excelling as an individual contributor when required

Responsibilities

• Take ownership of, prioritize, and skillfully troubleshoot complex technical issues, delivering exceptional solutions to our clients
• Serve as a pivotal source of expertise on the sardine risk and payment platform, along with its APIs, SDKs, underlying web-stack technologies, and industry best practices
• Proactively implement and deploy changes to enhance the customer experience and address their evolving needs
• Cultivate innovation and forward-thinking, dedicating time to create invaluable tools and comprehensive documentation that empower both our team and clients to achieve greater success

Benefits

• Generous compensation in cash and equity
• 7-years for post-termination option exercise (vs. standard 90 days)
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory