Support Engineer

Summary

Join Sardine, a leader in fraud prevention and AML compliance, as a Support Engineer. You will own the technical and functional customer support experience, working closely with customers and internal teams to troubleshoot and resolve issues across Sardine's API-driven platform. This role requires strong technical skills, experience with web technologies and APIs, and the ability to work independently in a fast-paced environment. You will be a key source of knowledge on Sardine's platform and will implement changes to help customers. The position offers a remote-first culture with flexible paid time off and attractive benefits. Compensation is competitive and includes equity. Sardine values performance and offers a work-from-anywhere policy.

Requirements

• 5+ years in a technical support, support engineering, solutions engineering, or software engineering role
• Strong understanding of web technologies, APIs, and cloud infrastructure
• Proficiency with SQL (joins, queries across multiple tables)
• Understanding of REST API and use of tools like Postman
• Ability to work independently and communicate clearly in high-pressure situations
• Experience supporting B2B SaaS products and/or working in fintech or compliance-related environments
• Comfort navigating ambiguity and edge cases in a high-volume ticketing environment

Responsibilities

• Own, prioritize, and troubleshoot the complex technical issues and provide an excellent solution to the customers
• Be a key source of knowledge on the sardine risk and payment platform, APIs, SDKs, the underlying web-stack technologies, and best practices
• Be part of the engineering team, and implement and deploy changes to help customers
• Be innovative and forward-thinking with time to create valuable tools and documentation that will help our team and clients be more successful and self-sufficient

Preferred Qualifications

Prior experience coordinating with third-party vendors and support providers

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off, Year-end break, Self care days off
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory