SMG - Service Management Group is hiring a
Support Engineer, Remote - Worldwide

Summary

SMG is seeking a skilled Support Engineer to join their team. As a Support Engineer, you will handle client requests, analyze data, provide input to internal teams, and have at least 2 years of experience in a high-volume technical customer support role. SMG offers a fulfilling work environment, opportunities to learn and grow, full remote position with unlimited PTO, and equal opportunity employment.

Requirements

• 2+ Years Experience working in a high-volume technical customer support role
• Experience supporting applications or large-scale systems preferably in a SaaS environment
• Experience supporting and troubleshooting Web based applications
• Ability to establish and maintain effective working relationships with others
• Ability to learn new technologies and solutions with a drive to continually learn

Responsibilities

• Handle client requests through tickets and calls, with a goal of one-touch resolution for questions or operational items
• Follow-up with clients on any outstanding issues, with a goal of 100% customer satisfaction
• Analyze client-provided data, applying your troubleshooting skills to resolve more complex or general issues
• Provide input and recommendations to internal teams and leadership on any changes required for templates, data collection, or troubleshooting docs

Preferred Qualifications

Experience providing 24x7 application support

Benefits

• Fully Remote, fulltime position
• Unlimited PTO